Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)
Ireland
Currently there are no local training dates scheduled. To talk to your Account Manager about consultancy options or scheduling further dates, please call +353 1 902 3500 or email enquiries@flane.ie.
United Kingdom
Europe
Germany
France
North America
United States
Who should attend
The primary audience for this course is as follows:
- Cisco Unified Communications system channel partners and resellers
- System engineers
- The secondary audience for this course is as follows:
- Customers deploying and maintaining Cisco Unified Contact Center Enterprise products
Prerequisites
Attendees should meet the following prerequisites:
Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0
Course Objectives
After you complete this course you will be able to:
- Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment.
- Install and configure a Cisco Unified CCE system Create routing options using an external SQL database and an Application Gateway.
- Install and configure Cisco Outbound Option.
- Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.
Course Content
Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.
Duration: 5 days
Price (excl. VAT):
- 2,695.- €
